New investigation highlights prolonged waits, inadequate environments and growing pressures on mental health emergency care
People experiencing a mental health crisis are too often being cared for in emergency departments (…
Read moreWe learn about patient safety concerns in a number of different ways. Some examples include:
- information from patients and members of the public
- information from healthcare staff and organisations
- patient safety data
- healthcare publications
- Coroner's reports.
We do not investigate individual patient safety events or concerns. Instead, we bring together the range of information and feedback we receive to help us understand risks and potential areas for improvement across the healthcare system. This information allows us to identify the patient safety issues that could benefit from a Health Services Safety Investigations Body (HSSIB) investigation.
Find out more about sharing your concerns or experience with us.
Find out more about how we decide which patient safety issues to investigate.